French Speaking Customer Service Supervizior

We are looking for a new colleague for our partner company, an innovative enterprise with an international background operating in the healthcare and life sciences sector, for the following position:

• Lead and guide a team of customer service professionals, cultivating a positive and efficient team atmosphere.
   
• Engage in sales-related interactions and offer proactive assistance to ensure smooth coordination between customer service and sales functions.
   
• Leverage advanced Excel skills to interpret reports, analyze data trends, and identify areas for improvement.
   
• Oversee the daily input of customer orders, with a strong focus on precision and maintaining an order backlog of zero.
   
• Handle customer complaints and escalations, manage issue resolution processes, and ensure timely, effective outcomes.
   
• Work closely with the team to reach performance targets, emphasizing the quality and timeliness of order processing.
   
• Maintain excellent service levels by ensuring prompt response times and high availability for incoming calls.
   
• Coordinate daily operations across various markets, ensuring service efficiency and consistency.
   
• Take part in team initiatives and meetings, contributing to the alignment of departmental activities with wider company objectives.

• Fluency in both French and English is essential
   
• Demonstrated experience in managing teams and leading people effectively.
   
• Strong communication and interpersonal abilities.
   
• Solid knowledge of Excel and experience in data-driven decision making.
   
• Strong analytical and problem-solving skills.
   
• Excellent planning and time management abilities.
   
• Background in customer service or a related discipline.
   
• Comfortable working under pressure and meeting tight deadlines.

• Experience with SAP and BI tools is a plus.
   
• Knowledge of any other regional language is considered an asset.

• Cafeteria allowance
   
• Performance-based bonus
   
• Life and accident insurance
   
• Access to an on-site health center
   
• AYCM (All You Can Move) sport pass
   
• Free parking on site