Hozzáadott 1 week ago
Leraning&Development Quality Assurance Specialist (German or Polish)
Munkavégzés helyeBUDAPEST, Budapest, Hungary PP Adecco
Foglalkoztatás jellegeSpecialist
Dátum2025-04-08
KategóriaQuality
Leraning&Development Quality Assurance Specialist (German or Polish)
Learning & Development Quality Assurance Specialist
(with English AND German OR Polish Language)
Location: 13th district of Budapest
Job Type: Full-time, on-site
Join one of the world’s leading crypto exchanges as part of their Global Business Services team. We are looking for a Learning & Development | Quality Assurance Specialist (LDQA) to design, deliver, and continuously enhance training programs while upholding quality standards across global operations.
Key Responsibilities
- Develop and manage effective training content tailored to global service teams.
- Collaborate with internal stakeholders to identify training needs and recommend development opportunities based on analysis.
- Deliver training through multiple formats such as workshops, simulations, and video content.
- Conduct daily audits to ensure accuracy, consistency, and adherence to quality standards.
- Identify knowledge gaps and design targeted interventions to close them.
- Analyze performance data to propose process improvements that align with business goals.
- Assist the QA Manager in initiatives aimed at enhancing overall service quality and operational accuracy.
What We’re Looking For
- 2–4 years of experience in Training or Quality Assurance, preferably in Customer Service, Customer Due Diligence, Fraud Risk, or AML.
- Familiarity with Learning Management Systems (LMS) and e-learning tools.
- Fluent in English and German/Polish, both spoken and written.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams.
- Strong organizational skills, with the ability to work independently and meet deadlines.
- Comfortable in a fast-paced, dynamic environment with shifting priorities.
What We Offer
- Competitive compensation
- Annual performance-based bonus
- Flexible cafeteria plan (including weekly food vouchers)
- Commuting support
- Fitness reimbursement
- Learning and development reimbursement
- Insurance coverage
- Opportunity to work in a global, innovative, and collaborative environment
- A culture that values ownership, integrity, and results
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