Hozzáadott 1 week ago
Quality Assurance Specialist (Fraud Risk)
Munkavégzés helyeBUDAPEST, Budapest, Hungary PP Adecco
Foglalkoztatás jellegeSpecialist
Dátum2025-04-08
KategóriaEducation and Training
Quality Assurance Specialist (Fraud Risk)
Quality Assurance Specialist
(Fraud Risk)
This organization is a global leader in the crypto and blockchain industry, providing millions of users with access to digital assets and decentralized applications. This position is part of the Global Business Services (GBS) Centre, which houses specialized operational teams with extensive industry experience. The team supports customers across multiple channels—live chat, email, social media—and works closely with key departments such as Marketing, Finance, and Payment Operations to ensure successful product rollouts while managing associated risks.
What we offer:
- Competitive compensation package
- Strong career development opportunities through mentoring, training, and structured growth paths
- Employee engagement and recognition programs
- Multinational working environment, fostering collaboration across cultures and regions
Main Responsibilities:
- Conduct quality reviews to evaluate agent performance and provide coaching and feedback
- Perform root cause analysis to identify quality trends and recommend training or process improvements
- Lead calibration sessions within Compliance Operations to ensure alignment on QA standards
- Collaborate with Learning & Development to define quality benchmarks and enhance training programs
- Maintain and update QA documentation such as scorecards and SOPs
- Work cross-functionally to address quality-related issues and implement solutions
- Stay current with QA best practices and compliance regulations (e.g., AML, CDD, Sanctions)
- Contribute to the planning and execution of broader QA initiatives and strategic projects
Requirements:
- 2–5 years of experience in a Quality Assurance role (experience in FinTech, Crypto, or Financial Institutions is an advantage)
- Excellent written and verbal communication skills in English
- Bachelor's degree or higher in Information Security, Finance, Management, or a related field
- Strong analytical and problem-solving skills with the ability to turn data into insights
- Detail-oriented, highly organized, and able to manage multiple priorities
- Experience working independently and collaboratively in a team environment
- Familiarity with regulatory compliance topics such as AML, CDD, and Sanctions
- Comfortable working in a fast-paced, constantly evolving industry
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