Hozzáadott 2 weeks ago
Quality Assurance & Training Specialist (Fraud Risk)
Munkavégzés helyeBUDAPEST, Budapest, Hungary PP Adecco
Foglalkoztatás jellegeSpecialist
Dátum2025-05-12
KategóriaEducation and Training
Quality Assurance & Training Specialist (Fraud Risk)
Quality Assurance & Training Specialist
(Fraud Risk)
Our partner company is global leader in the crypto and blockchain space, this company provides millions of users with access to digital asset trading and decentralized applications. Known for its security, transparency (via Proof of Reserves), and commitment to user empowerment, it supports both individual users and large institutions.
- What we offer:
- Weekly work meal allowance
- Transport allowance
- Training & wellness benefits per annum
- Health & dental coverage
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
- Hybrid work environment available as part of our flexible working approach
Main Responsibilities:
- Develop and maintain training content and quality nuances for global business services teams.
- Collaborate with internal and external stakeholders for training-need-analysis (TnA) exercise, ongoing training recommendations based on product/process knowledge test (PKT) results.
- Point of contact (POC) and trusted partner for internal stakeholders on training progress reports and interventions including training and development activities planning, attendance, results of tests and assessments, and retraining requirements.
- Introduce and present training and development programs using various forms and formats including group discussions, lectures, simulations, and videos.
- Conduct daily audits based on the group target assignment as per the quality assurance parameters.
- Close any training and knowledge gaps with internal teams (Learning & Development, Quality Assurance and Content) as well as stakeholders through calibration to drive positive value and impact to the organization.
- Initiate and lead continuous process improvement by analyzing performance reports to identify trends and patterns that may interfere with achieving goals and communicating with the necessary team, i.e OpEx, Ops Team, etc. for further action.
- Assist QA manager on any assignments or projects to improve the overall service quality and review accuracy of the team eg. create and communicate best practice/quality information/infographic to the Global Operation team.
Requirements:
- 2 to 4 years experience in Training and Quality Assurance role preferably in Customer Service or Fraud Risk Operations.
- Experience with learning management systems (LMS) and e-learning development tools.
- Able to communicate fluently (speaking and writing) in English.
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
- Independent and able to multitask, able to work within timelines.
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
Legutóbbi kereséseim
- BÁCS-KISKUN, Kecskemét, Hungary Staffing Adecco
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- BUDAPEST, Budapest, Hungary PP Adecco
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- BUDAPEST, Budapest, Hungary PP Adecco
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