Hozzáadott 4 weeks ago

Arabic Speaking RCC Helpline Operator

Munkavégzés helyePEST, Budapest, Hungary Staffing Adecco

Foglalkoztatás jellegeStaff

Dátum2025-01-28

KategóriaCall Centre and Customer Service




Arabic Speaking RCC Helpline Operator


Responsibilities
  • Capture, escalate, and resolve calls received through the Regional Contact Centre helpline, including calls from refugees, internally displaced persons, and others
  • Enter key data and information from each caller into the CSM interface
  • Draft a brief summary of each interaction in the CMS interface in English
  • Ensure effective triaging and tagging of interactions according to SOPs, process flows, and other guiding documents
  • Identify and ensure the timely referral of all vulnerable protection cases and complaints
  • Identify callers with specific needs or vulnerabilities and triage these for further assistance when necessary
  • Escalate and inform the team lead of any urgent or sensitive protection cases or complaints as soon as they are identified
  • Conduct outbound calling activities, such as surveys, impact assessments, and questionnaires
  • Provide translation services when required
  • Support the team lead in drafting reports
  • Perform other tasks as assigned by the team lead

Requirements
  • Completion of high-school
  • Advanced written and conversational skills in Arabic and English
  • Good computer skills, particularly in data entry and data management
  • Strong interpersonal communication skills
  • Patience, openness to learning and helpfulness
  • Effective listening and assessment skills
  • Adaptability to manage a heavy workload and changing working conditions
  • Ability to work as part of a team

Advantages
  • Completion of undergraduate and graduate degree
  • Experience of having worked in a call centre
  • Work experience in humanitarian organizations, national/international NGOs and public institutions
  • Experience of having worked with CRM/CSM software
  • Training in basic principles of international protection
  • Experience in working with / providing support to vulnerable and at risk individuals and groups (particularly refugees)
  • Working knowledge of Kurdish, French desirable

Legutóbbi kereséseim

  • FEJÉR, Székesfehérvár, Hungary Staffing Adecco
  • Staff
  • BÁCS-KISKUN, Kecskemét, Hungary PP Adecco
  • Specialist
  • BUDAPEST, Budapest, Hungary PP Adecco
  • Manager