Hozzáadott 1 week ago
Polish speaking Collections Analyst
Munkavégzés helyeBUDAPEST, Budapest, Hungary PP Adecco
Foglalkoztatás jellegeSpecialist
Dátum2024-10-08
KategóriaCall Centre and Customer Service
Polish speaking Collections Analyst
Senior Collections Analyst
(Polish speaking)
Partner with a leading global healthcare company focused on advancing science to improve lives as a Polish speaking Collections Analyst. In this role, you'll manage customer requests and disputes, ensuring accurate case registration and classification, while contributing to impactful global healthcare initiatives.
What we offer:
- An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
- An attractive, market-oriented salary and cafeteria benefits
- Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
- Work from an "Office of the Year 2023" award winner
- Collective life and accident insurance
- Yearly medical check-up
- An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
- Your own career path within Sanofi
- Your professional and personal development will be supported purposefully
- Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)
Main Responsibilities:
- Deliver collections management services to SBO
- Review AR ageing reports
- Perform collection and dunning from the related system, determining appropriate escalations and follow-up actions as per the defined process
- Manage dispute and claim processes, including qualifying, creating disputes identified by Ci2C, and resolving disputes under Ci2C responsibility
- Contribute to business and customer collection strategy reviews, preparing KPI reports on a weekly/monthly basis
- Build expert knowledge of scope activities, local entity knowledge, and serve as a super-user; coach junior analysts while proactively anticipating operational issues
- Participate in process improvement and automation initiatives, identifying opportunities to eliminate redundant tasks and ensure smooth transitions
Background & Experience:
- Graduate degree in accounting or finance (advantageous)
- Experience in Customer Service, Order to Cash, Credit & Collection management
- Hands-on experience with collections or receivables
- Ability to interact professionally with internal and external clients; team player with good communication skills
- Strong attention to detail, accuracy, and expertise in MS Excel and Microsoft Office
Language
- Fluent in Polish
- Fluent in English
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