Slovak & Czech Speaking Customer Service Representative

Our partner is a multinational retail company. Currently, it is one of the largest food retail chains in the world, operating in more than 10 countries. The company is committed to sustainability, community support, and excellent customer service, constantly striving to enhance the shopping experience for its customers through innovative solutions.
Responsibilities:

• Providing support to colleagues and customers
• Handling incoming issues and answering questions
• Collaborating with colleagues within the team
• Forwarding unresolved questions that require further information to the appropriate person
• Delivering an excellent customer service experience
• Identifying opportunities to improve business processes

Requirements:

• Secondary education
• Advanced level Slovak and Czech language skills
• Intermediate level of English
• User-level knowledge of MS Office
• Excellent communication and problem-solving skills
• Customer-oriented approach

Advantages:

• Experience in a similar field
• Hungarian language skills

What we offer:

• Participation in a highlighted project running until approximately February, with the possibility of extension
• Hybrid work arrangement after the probation period
• Fast selection process, with immediate start availability
• Modern, easily accessible office with free parking
• Comprehensive onboarding process and continuous support during work

Location:

• Budapest XIII.