Hozzáadott 1 month ago
Request and Disputes Management Senior Analyst (Spanish Speaker)
Munkavégzés helyePEST, Budapest, Hungary PP Adecco
Foglalkoztatás jellegeSpecialist
Dátum2024-08-06
KategóriaCall Centre and Customer Service
Request and Disputes Management Senior Analyst (Spanish Speaker)
Request and Disputes Management Senior Analyst
(Spanish Speaker)
Partner with a leading global healthcare company focused on advancing science to improve lives as a Request and Disputed Management Senior Analyst. In this role, you'll manage customer requests and disputes, ensuring accurate case registration and classification, while contributing to impactful global healthcare initiatives.
What we offer:
- Cafeteria benefits
- Flexible home office policy, allowing up to 60% remote work
- Collective life and accident insurance
- Yearly medical check-up
- A structured introduction and training program for new employees, with a dedicated Buddy to help navigate the first weeks
- A clear career path within teh company, with support for professional and personal development
- Opportunities to join a great community and participate in special events like Monthly Board Game Nights, Summer Events, Well-Being Lectures, and Sport Clubs
Main Responsibilities:
- Collect and register inquiries, requests, claims, and returns from external and internal customers, ensuring timely handling based on predefined priorities
- Respond to customer calls, manage their expectations, and positively influence their Customer Experience
- Perform claims/returns policy checks and escalate non-compliant cases to the appropriate business contact for decision-making
- Coordinate with internal or external stakeholders to investigate cases based on the information gathered during the registration process
- Select and manage the appropriate resolution process for requests/claims, including managing documents like credit/debit memos and return/refusal orders
- Ensure compliance with the approval workflow for obtaining necessary approvals
- Document and follow all local specifics in the DTP (Desk Top Procedures)
Background & Experience:
- Experience in Customer Service, Order to Cash, master data management, or contract & commercial conditions management (preferably in the pharmaceutical industry)
- Fluent in English and Spanish
- Strong problem-solving, deductive, and analytical skills
- Broad understanding of the end-to-end customer invoice-to-cash process
- Hands-on experience with collections & receivables activities and SAP S/4HANA
- Proficiency in Microsoft Office, particularly MS Excel
- Ability to interact professionally with internal clients
- Self-motivated, detail-oriented, clear thinker
- Team player, able to work collaboratively across teams with an end-to-end mindset
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