Hozzáadott 1 day ago
French speaking customer care representative
Munkavégzés helyePEST, Fót, Hungary Staffing Adecco
Foglalkoztatás jellegeStaff
Dátum2025-05-09
KategóriaCall Centre and Customer Service
French speaking customer care representative
Our client is an energy technology company committed to innovation, sustainability, and reducing environmental impact. Their solutions optimize energy use and industrial operations, shaping a more efficient and sustainable future.
Currently, they are looking for a French Speaking Customer Care Representative who will handle order entry, inside sales, and administrative tasks. The role also serves as a key point of contact for both pre- and post-sales customer inquiries. The Customer Care Representative will be responsible for efficiently managing the exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics, and other departments.
Responsibilities
- Manage allocated key accounts and regions, and back up other regions
- Provide phone, email, and web support to Field Sales, Service, Distributors, Dealers, OEMs, and Direct Customers
- Assist with order status, lead times, returns, shipments, and issue tracking via resolution tool
- Help resolve invoicing issues and ensure timely, accurate data entry for orders, returns, and customer records
- Collaborate with Sales, Inside Sales, Tech Support, Supply Chain, and Engineering to meet customer needs and improve processes
- Support returns coordination for repairs or restocking
- Maintain Customer Master Data and perform required security checks
- Contribute to process improvement projects on an ad-hoc basis
Requirements
- University degree
- Fluent and confident French language skills, both written and spoken
- Fluent and confident English language skills, both written and spoken
- Proficient in MS Office applications and basic technical understanding
- Strong teamwork skills and a customer-oriented mindset
- Highly motivated, with the ability to work under pressure
- Assertive and excellent communication skills
Nice-to-have
- Previous relevant professional experience
- Graduated commercial apprenticeship
- Experience with SAP systems
- Fluency in another European language
What we offer
- 4 days of home office per week after the training period
- Competitive salary and additional benefits
- Company bus service from multiple locations in Budapest
- Weekday-only work schedule
- Long-term job opportunity in reliable and stable corporate background
- Opportunities for professional growth, career development, and continuous learning
- A collaborative and supportive team
- International work environment with global collaboration
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